Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is the meat packaged for shipping?
All orders are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to ensure they arrive at your doorstep perfectly chilled or frozen.
Where do you source your meat from?
We partner exclusively with local Louisiana farmers and trusted regional suppliers who prioritize ethical raising practices and superior grain-finished quality.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if your order arrives damaged or compromised, please contact us within 24 hours for a full refund or replacement.
How long does shipping take?
We process orders Monday through Wednesday to avoid weekend transit. Most orders arrive within 1-2 business days via expedited shipping to maintain freshness.
Do you offer custom cuts or bulk ordering?
Yes, we provide custom butchery services and bulk packages for events. Please contact our master butcher directly via our contact page for special requests.
Can I track my delivery?
Absolutely. As soon as your order is scanned by our carrier, you will receive an email with a tracking number to monitor your delivery in real-time.